Applicability
This policy applies to all physical kitchen supplies purchased from abelretail.shop, including cooking utensils, tableware, kitchen gadgets, storage solutions, pot holders, timers, and egg beaters. Digital products (if any, e.g., kitchen organization guides) are sent via email and not subject to shipping rules.
Shipping Destinations
- We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico.
- International shipping (e.g., Canada, Europe, Asia) is not available at this time. Orders placed with non-U.S. addresses will be canceled, and a full refund will be processed within 2 business days of cancellation.
Processing Time
- Orders are processed and shipped within 2–3 business days of purchase (excluding weekends, holidays, and peak seasons like holiday gifting or back-to-school).
- During high-demand periods (e.g., Black Friday, holiday cooking prep seasons), processing may take 4–5 business days. We will email you with a tracking number and status update if there is a delay of more than 3 days—especially for time-sensitive orders (e.g., timers for holiday baking).
Shipping Methods & Costs
We partner with USPS and UPS for reliable, secure delivery, with special packaging for fragile kitchen supplies (e.g., tableware, glass storage containers) to prevent chips, cracks, or damage during transit. We offer two shipping options to fit your timeline:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free for orders over $60; $4.99 for orders under $60 |
| Expedited Shipping | 1–2 business days | $9.99 (no minimum order value) |
Note: Delivery times are estimates—delays may occur due to weather, carrier volume, or remote locations (e.g., rural Alaska). Bulky items (e.g., large storage sets, multiple utensil bundles) may have slight shipping surcharges, which will be reflected at checkout. We do not ship to PO boxes for expedited orders.
Shipping Confirmation & Tracking
- Once your order ships, we will email you a tracking number (from USPS or UPS) and a direct link to monitor delivery status. This is especially helpful for time-sensitive orders, as you can track progress and plan for receipt of kitchen essentials.
- Tracking information may take 24 hours to update in the carrier’s system—please allow this timeframe before contacting us about missing or inactive tracking links.
Address Changes & Cancellations
- You may update your shipping address or cancel your order within 12 hours of purchase by emailing support@abelretail.shop with your order number and new details (for address changes) or cancellation request.
- After 12 hours, we cannot guarantee address changes or order cancellations—our team may have already processed, packed, or shipped your kitchen supplies (e.g., cooking utensils, storage sets, timers). If your order has already been shipped, we are unable to redirect the package or cancel the order. In such cases, you may refuse delivery (and we will process a refund minus shipping costs once the item is returned) or follow our return policy to send the product back for a refund after receipt.